Contact Our Desk
Corrections, enquiries and reader intelligence, directed to our assessment desk.
Corrections And Intelligence
This register is only as sound as the particulars underpinning it, and allocations within this category change without notice.
Where a reader has identified a welcome allocation that has contracted, a settlement that proceeded more slowly than we recorded, or terms no longer matching our description, we would be grateful to hear of it. Reader reports routinely identify changes occurring between our monthly reconciliations.
Matters Beyond Our Assistance
We are an independent publication rather than a casino operator. We hold no access to reader accounts, cannot release a pending settlement, cannot lift a verification hold and cannot adjust a balance. Any matter concerning funds or identity documentation must be directed to the operator’s own assistance channel, as they are the sole party able to act.
Where an operator has failed to resolve a reasonable matter, we nonetheless wish to hear of it. Patterns of poor treatment inform our scoring upon assistance responsiveness directly.
Reaching Our Desk
Correspondence by email receives the promptest attention, and every message is read by a person. We aim to respond within two business days.